Alert App:
The Alert App is used to send a direct message to your device
from your program or Health Care Provider in order to provide
you with feedback or questions. Alerts are sent to your meter
and are stored within the Alert App. Once an alert is received,
a pop-up will appear on your device that may be read and
dismissed. If a response is needed for an alert, it will be noted in
the Alert App and you can select an answer to send. Prior Alerts
are stored in the app after being read and dismissed.
Note: Not all Alerts require a response.
Refill App:
When you are running low on testing supplies for your BGM,
you may be able to request refills right from your meter. Once
opened, the Refill App will display on-screen prompts and
questions to complete a Refill request. After the questions are
answered, your request will be sent to our system for review and
order placement. Note: If you exit the Refill request before you
answer all questions, the answers will not be saved or sent to
Telcare.
Note: If an app appears on your BGM that is not listed here,
please contact your program or our call center at
(888) 666-4530 or customercare@gobio.com for more details.
Not all apps listed in this section are offered to all users.
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