BioTel Care BGM 4 Manual Del Usuario página 56

5. Error: Meter freezes or restarts
What it means: Your meter may require restarting or
software updates.
Action to take: Check your meter's battery charge level.
Charge your meter if low or very low battery. Turn off
your device, wait 10 seconds, and turn your device back
on. If the issue persists, check if your meter has pending
software updates and install them. Power cycle the meter
Customer Support.
Communication Errors
If you are having trouble sending your results, you may want to
try the following:
• If testing indoors, move closer to a window for better
cellular reception
• Check to see if there is cellular coverage in your area.
Two bars or less of wireless signal strength may result in
unreliable transmission and reception of data.
• Restart meter and send reading within Logs.
If your meter has had an extended period of inactivity or
excessive data usage for ancillary applications, your cellular
service may have been discontinued in accordance with the
Telcare Terms of Service. Contact Telcare Customer Support
for
re-activation options.
If the above actions do not resolve your problem, contact
Telcare Customer Support at (888) 666-4530 (US) or (1)(978)
610-4688 (International), or e-mail customercare@gobio.com.
Patient Consent
Upon initial boot up, you will be prompted to accept the
Telcare Terms of Service included in this user manual. You will
not be able to start a test or use the meter functions until the
terms have been accepted. If you do not wish to accept the
terms, contact Telcare Customer Support for opt-out options.
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