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1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a
result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty
occurs, Segway will repair or replace your Product in accordance with the terms of this Limited Warranty. The
applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the
Product from an authorized Segway Distributor or Dealer; or (ii) the activation date of the Product through the
Segway-Ninebot App, and applies to the Product in the following ways:
Vehicle Body
• Hub Motor
• Controller Assembly
• Handlebar
• Stem
• Dashboard
• Drum Brake
• Front Fork Assembly
• Front fork/tube rotating parts
Other Components
• Control Cable
• Battery
• Battery Charger
• Brake Handle
• Electronic Throttle
Components Subject to Wear
• Parking Stand Assembly
• Brake Wire
• Tire
• Fender
• Headlight Assembly
• Folding Hook
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• Hook
• Rear Light
• Kickstand Assembly
• Charging Base
• Front Fork Cover
• Stop Collar
• Bell
2 years
Components Subject to Wear
• Bumper Strip
• Dashboard Cover
• Handlebar Grips
• Decorative Cover
• Battery Compartment Cover
• Foot Mat
• Rubber Plug
• Reflective Stickers
• Valve Stem Extension
2 years
2. Limited Warranty Service Process
Segway's online help resources are available at: http://www.segway.com.
If you discover what you believe is a defect for your Product, please check our contact details on our website.
Segway's technical support personnel are available to assist you in diagnosing and fixing any problems you may
encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to
warranty service under this Limited Warranty. In order to submit your Product for warranty service pursuant to
this Limited Warranty, you will be asked to provide Segway with (i) the proof of purchase from an authorized
retailer; and (ii) the Product's serial number. Upon verification of your eligibility, you will need to provide your
name, email address, mailing address and contact telephone number in order to receive a return materials
authorization ("RMA") number. Segway must receive your defective Product within thirty (30) days from
Segway's issuance of an RMA to you. Segway may direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to Segway, and you
assume the risk of loss in the event your Product is lost or damaged during shipment from you to Segway. You
must include your defective Product within the original packaging or Segway approved packaging, which will be
15 Days
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