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Make sure your SIM card is inserted properly.
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Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•
Check with your service provider to make sure that your subscription includes this service.
•
Make sure this feature does not require an ALCATEL Onetouch accessory.
When I select a number from my contacts, the number cannot be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or save the files in the phone
contacts.
My callers are unable to leave messages on my voicemail
•
Contact your service provider to check service availability.
I cannot access my voicemail
•
Make sure your service provider's voicemail number is correctly entered in "Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your service provider to check service availability and check MMS parameters.
•
Verify the server center number or your MMS profile with your service provider.
•
The server center may be swamped, try again later.
SIM card PIN locked
•
Contact your service provider to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer
•
Check that your USB driver is installed properly.
•
Check that you have marked the checkbox of USB debugging in USB connection options.
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