❑ The motor makes no signalling motion after power supply has
been turned on.
– Check power supply to RMEN.
– Check that power supply voltage is the same as that indicated in the techni-
cal characteristics. Incorrect voltage may cause serious faults, which means
that RMEN needs repairing at a Customer Service Centre.
❑ The motor does not move after a command has been given.
– If the motor had been working up until then, the Thermal Protection may
have cut in, therefore wait a few minutes for the motor to cool.
– Make sure there is at least one transmitter memorised (see paragraph 9.3).
– Check that the communication between the transmitter and RMEN is active,
proceed as follows:
• Press key ■ of a transmitter for 5 seconds (it's not important if it's memo-
rised or not) and check if the motor performs 1 VIBRATION (= communica-
tion ok!). If it does so, perform the check indicated in the last point. On the
other hand, if it does not do so, perform the check indicated in the next
point.
• Check that the radio signal sent by the transmitter is correct via the follow-
ing empirical test: position the LED of the Transmitter as close as possible (a
few centimetres) from the aerial of a normal radio (best if it is inexpensive)
tuned on an FM frequency of 108.5 MHz (or as close as possible), and press
one of the transmitter keys. If it is working correctly a slight noise should be
heard, with a crackling pulse.
– Press the Transmitter keys one at a time. If none of the keys commands a
motor movement, then that transmitter is not memorised on RMEN.
❑ The motor performs 6 motions and the manoeuvre does not
start after a command is sent.
– The radio is not synchronised; therefore the transmitter needs to be memo-
rised again.
❑ The motor performs 10 motions and starts the manoeuvre after
a command is sent.
– Self-diagnosis of memorised parameters has detected some irregularities.
Therefore, delete the memory (see paragraph 9.10) and repeat the entire
programming.
❑ The motor stops before reaching "0" or "H" position during the
Up manoeuvre (in the case of awnings, it also attempts to re -
start and complete the manoeuvre).
Maintenance
The RMEN tubular motor does not require special maintenance. For repairs or
replacements – for example replacement of the power cable if damaged – to
avoid any risks, contact the Technical Assistance service.
Replacing the transmitter battery
When the transmitter range is significantly reduced and the led light weakens,
the battery charge is probably low. The transmitter contains two lithium
CR2016 type batteries; to replace, proceed as follows (see also fig. 9):
01. Pull the transmitter cover in the direction of the arrow to open.
02. Insert a cocktail stick (do not use metal tips) and push the batteries out.
03. Insert the new batteries, observing polarity ("+" on the side of the keys).
04. Close the cover until it clicks into place.
Battery disposal
Caution! – The battery contains pollutant substances; after removing, never
dispose of as standard waste. Dispose of or recycle according to current local
standards.
WHAT TO DO IF...
(troubleshooting guide)
Check that there are no obstacles hindering the normal movement of the
roller shutter/awning. In these cases RMEN stops the manoeuvre being per-
formed because there is an excessive stress on the motor.
– For roller shutters with limit switches programmed following the manu-
al or automatic procedure: the motor stops and does not attempt to com-
plete the interrupted manoeuvre.
– For awnings with limit switches programmed following the semiauto-
matic procedure: the motor stops for about 1 second and then makes 2
attempts to complete the interrupted manoeuvre.
❑ The motor stops before reaching position "1" or "H" during the
down manoeuvre.
– Check that there are no obstacles hindering the normal movement of the
roller shutter/awning. In these cases RMEN stops the manoeuvre because
there is an excessive stress on the motor, and does not attempt to complete
the interrupted manoeuvre.
❑ The motor only moves if the key is pressed for the whole
manoeuvre, this being the "hold-to-run" mode.
– In this case "0" and "1" limit switch positions have not been programmed on
RMEN. Then program these positions with reference to procedure 8.2.
❑ During the DOWN manoeuvre, the motor only moves if the key is
pressed for the whole manoeuvre, this being the "hold-to-run"
mode, even though "0" and "1" limit switch positions have been
programmed.
– For Awnings where limit switches have been programmed following the
Semiautomatic procedure: after self-diagnosis of memorised parameters,
RMEN detects that the actual position of the motor does not correspond to
the memorised limit switch values. Therefore, give the awning an UP com-
mand and wait for it to automatically stop on position "0". This procedure
resets the initial correspondence between the actual position of the motor
and the position memorised during installation.
❑ After the memorisation of a "second" transmitter, the motor
performs 1 short motion instead of the foreseen 3 long motions.
– In this case the memory block may be active. To unblock the RMEN memory,
see paragraph 9.9. See paragraph 9.9 in order to unblock the RMEN memo-
ry.
MAINTENANCE AND DISPOSAL
Product disposal
This product constitutes an integral part of the automation system, there-
fore it must be disposed of along with it.
As in installation, also at the end of product lifetime, the disassembly and
scrapping operations must be performed by qualified personnel.
This product is made up of different types of material, some of which can be
recycled while others must be disposed of. Seek information on the recycling
and disposal systems envisaged by the local regulations in your area for this
product category.
Caution! – some parts of the product may contain pollutant or hazardous sub-
stances which, if disposed of into the environment, may cause serious dam-
age to the environment or physical health.
As indicated by the symbol on the left, disposal of this product
in domestic waste is strictly prohibited. Separate the waste into
categories for disposal, according to the methods envisaged by
current legislation in your area, or return the product to the retail-
er when purchasing a new version.
Caution! – Local legislation may envisage serious fines in the event of abusive
disposal of this product.
English – 8