Appendix A. Service And Support; Registering Your Option; Online Technical Support; Telephone Technical Support - Lenovo 41N5718 Guia Del Usuario

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Appendix A. Service and Support

The following information describes the technical support that is available for

your product, during the warranty period or throughout the life of your

product. Refer to the Lenovo Statement of Limited Warranty for a full

explanation of Lenovo warranty terms.

discounted computer accessories and content.

Go to http://www.lenovo.com/register

Online technical support is available during the lifetime of a product at

http://www.lenovo.com/support.

Product replacement assistance or exchange of defective components also is

available during the warranty period. A Lenovo technical support

representative can help you determine the best alternative. In addition, if your

Lenovo option is installed into a Lenovo computer, the option takes on the

warranty of the computer in which it is installed. For many Lenovo computers,

this can entitle the Lenovo option for warranty service up to three years.

Installation and configuration support through the Customer Support Center

will be available until 90 days after the option has been withdrawn from

marketing. After that time, the support is cancelled, or made available for a

fee, at Lenovo's discretion. Additional support is also available for a nominal

fee.

Before contacting a Lenovo technical support representative, please have the

following information as possible: option name and number, proof of purchase,

computer manufacturer, model, serial number and manual, the exact wording

of any error message, description of the problem, and the hardware and

software configuration information for your system.

Your technical support representative might want to walk you through the

problem while you are at your computer during the call.

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