Warranty Terms - Concept PO2010 Manual De Instrucciones

EN

WARRANTY TERMS

Warranty
The manufacturer (or importer)
responsible for ensuring the product
complies with the requirements of
applicable legal regulations as well as
those of the relevant technical standards.
Moreover, they are responsible
ensuring the product has the properties
the manufacturer described in documents
related to the goods or those reasonably
expected by the customer with regard
to the nature of the goods or based on
advertising produced by the manufacturer,
and further they are responsible for
ensuring the product is fit for the purpose
proposed by the manufacturer or that
a product of the same type is normally
used for.
The quality warranty term is 24 months
from product takeover by the customer.
The warranty does not apply to wear and
tear caused by regular use. The customer
shall not be entitled to any warranty claims
if, prior to taking the product over, they
knew the product contained a defect or if
the defect is attributable to the customer.
The warranty specifically does not apply:
•
if the product installation, operation
and service conditions stipulated in
the product operating manual have
not been adhered to,
•
to malfunctions caused due to
mechanical, heat or chemical
damage, short circuit, over voltage or
incorrect installation,
•
to malfunctions caused by an
inexpert third-party intervention,
•
to malfunctions caused by natural
disaster,
•
to malfunctions caused by insufficient
or inappropriate maintenance in
violation of the operating manual,
including malfunctions caused by
water and other sediments,
•
to changes in colour of the heating
surface or to scratching of the
surface caused as a result of using the
124
products in an unusual manner,
•
to appearance and functional
changes caused by exposure to
sunlight, thermal radiation of water
and other sediments,
•
if the service life of certain product
is
parts expires, e.g. for accumulators,
bulbs, etc.
The warranty does not apply to any
products and services provided along with
for
the product (gifts, promotional articles,
etc.).
Filing a complaint
A complaint against a product defect must
be filed as soon as identified, yet no later
than before the end of the warranty term.
The customer must file a product
complaint with the dealer from which they
have purchased the product, or with any
authorised service centre, a list of which
is included in the product package, or
available at www.my-concept.com.
While filing a product complaint, the
product must be duly cleaned and securely
packed so as to prevent any damage during
its transport to an authorised service
centre, where relevant, unless the product
is delivered in person.
The customer must submit proof of having
concluded a purchase contract for the
product by producing the receipt.
While filing their complaint, the customer
must indicate the noted defect and identify
the preferred complaint application
method.
Complaints processing
As long as the noted defect may be
removed, the user has the right to have
the defect duly removed free of charge on
a timely basis.
Where such a procedure is not reasonable
with regard to the nature of the defect,
the user may require to be supplied a new
defect-free product (replacement), or,
where the defect applies to a part of the
product only, replacement of the part
concerned. However, if replacement of
the product or any part thereof is not
proportionate with regard to the nature
of the defect, especially if the defect can
be removed without undue delay, the
customer has the right to have the defect
removed free of charge.
If the noted defect is not removable,
or if the customer becomes entitled to
replacement of the product or a part
thereof, yet the replacement is not
possible, for example due to the product
having been sold out, the customer
has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new
product (replacement) or to replacement
of a part of the product even if the defect
can be removed, provided they cannot
properly use the product due to repeated
occurrence of the defect or due to a high
number of such defects. In such a case,
the customer also has the right to return
the product (by withdrawing from the
contract).
If the product is not returned (the
customer does not withdraw from the
contract), or if the customer does not
apply the right to a new defect-free
product (replacement), to replacement
of a part thereof or to repair of the
product, they may request a reasonable
discount. The customer also has a right
to a reasonable discount if a new defect-
free product cannot be supplied to them,
or if a product part cannot be replaced or
the product repaired unless the situation
is remedied within a reasonable time
limit, or if remedying the situation would
create major discomfort on the part of the
customer.
Product data
Model:
Production number:
Date of purchase:
PO2010 PO2010
The seller, authorised service centre
or a staff member authorised by them
must decide about each complaint
immediately or within three business
days in complicated cases. This term
does not include a reasonable period of
time, depending on the type of product
concerned, required for the defect to
be assessed by an expert. A complaint,
including defect removal, must be dealt
with without any undue delay, yet no
later than within 30 calendar days of the
complaint filing date, unless the seller and
the customer agree on a later deadline.
On returning the product (withdrawing
from the contract) the customer must
return any accessories and documents
supplied along with the product.
The customer does not have the right to
keep the defective parts and components
of the product replaced as part of a repair
of the product.
This shall be without prejudice to any
other rights the customer may have in
relation to the purchase of the product.
Remark:
Complaints against products
damaged in transport are governed by
the carrier's complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
Seal and signature of vendor:
125