Product Care; Returns Procedure - Oxford Drystash Manual De Instrucciones

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PRODUCT CARE

Cleaning:

It is recommended that you clean your luggage after every journey, especially in poor weather conditions. Use warm

water and a mild detergent (always test any detergent on a small discrete area first) and then wipe clean with a

damp cloth.

WARNING

DO NOT MACHINE WASH OR TUMBLE DRY

1. Your contract of Sale is with the dealership where it was purchased and therefore the product should be

returned there, with proof of purchase. Proof of purchase is necessary, not only for age verification, but more

importantly to prove that you are the original purchaser.

2. If the dealer is satisfied that the damage / fault has not been caused by anything other than correct usage, as

outlined in our instructions, then they are able to replace the item under warranty. They can consult us during

this process at any point for assistance.

3. If the dealer is unsure, then they should follow the correct returns procedure from Oxford Products Ltd.,

requesting an investigation by us. Alternatively the product can be returned directly to us by you with a covering

letter explaining how damage / fault has occurred and full purchase receipt. This should be done by way of

RECORDED DELIVERY via Royal Mail (any costs are borne by you).

4. When the product has arrived at Oxford Products it will be inspected by all necessary parties and you will then

be notified about the progress on the returned item. Customer Services can be contacted on Weekdays on +44

(0)1993 862300

Heritage Luggage Guidelines