Weidmuller THM MultiMark Manual Del Usuario página 52

Fault Correction
Error message Cause
Cutter jammed The cutter is unable to cut the labels but
is able to return into its home position
Device not conn. Programming addresses a non-existent
device
File not found Requested file is not on the card
Font not found Error with the selected download font
Memory overflow Current print job contains too much infor-
mation, e.g. selected font, large graphics
Name exists Duplicate usage of field name in the
direct programming
No label found There are labels missing on the label
material
The label format as set in the software
does not correspond with the real label
format
Printer is loaded with continuous paper,
but the software is set on labels
No label size The size of the label is not defined in the
programming.
Out of paper Out of label roll
Error in the paper feed
Out of ribbon Out of transfer ribbon
Transfer ribbon melted during printing
The printer is loaded with thermal labels,
but the software is set to transfer printing
Printhead open Printhead not locked
Printhead too hot Printhead is overheated
Read error Read error when reading from the
memory card
52
Remedy
Press Cancel
Change material.
Either connect this device or correct the
programming.
Check the contents of the card.
Cancel current print job, change font.
Cancel current print job.
Reduce amount of data to be printed.
Correct programming
Press Repeat repeatedly until printer
recognizes the next label on the material.
Cancel current print job.
Change the label format set in the soft-
ware.
Restart print job.
Cancel current print job.
Change the label format set in the soft-
ware.
Restart the print job.
Check programming.
Load labels.
Check paper feed.
Insert new transfer ribbon.
Cancel current print job.
Change the heat level via software.
Clean the printhead → „6.3 Cleaning the
Printhead" on page 49
Load transfer ribbon.
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Lock printhead.
After pausing the print job will be con-
tinued automatically. If the fault recurs
repeatedly, reduce the heat level or the
print speed via software.
Check data of the card.
Backup data, reformat card.
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