Limited Consumer Warranty
This warranty is limited to products manufactured by Hansgrohe,
Inc. ("Hansgrohe") that are purchased by a consumer in the
United States or Canada after March 1, 1996, and installed in
either the United States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This
warranty is non-transferable. Hansgrohe neither assumes nor
authorizes any person to create for it any other obligation or
liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use
primarily for personal, family or household purposes, this limited
warranty starts on the date of purchase and extends for as long
as you own the product and the home in which the product is
originally installed. If you purchased the product for use primarily
for any other purpose, including, without limitation, a commercial
purpose, this limited warranty starts on the date of purchase and
extends (i) for 1 year, with respect to Hansgrohe and Commercial
products, and (ii) for 5 years, with respect to Axor products. The
Rubbed Bronze finish is subject to a 3-year limited warranty
starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured
product. Hansgrohe warrants this product against defects in
material or workmanship as follows:
Hansgrohe will replace at no charge for parts only or,
at its option, replace any product or part of the product
that proves defective because of improper workmanship
and/or material, under normal installation, use, service
and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be
made in timely fashion, Hansgrohe may elect to refund
the purchase price in exchange for the return of the
product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE)
AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from
defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1)
normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or
alteration; (2) the use of abrasive or caustic cleaning
agents or "no-rinse" cleaning products, or the use of the
product in any manner contrary to the product instructions;
16
Hansgrohe, Inc. • 1490 Bluegrass Lakes Parkway • Alpharetta, GA 30004
Tel. 800-334-0455 • Fax 770-889-1783
www.hansgrohe-usa.com
or (3) conditions in the home such as excessive water
pressure or corrosion.
C. Labor and other expenses for disconnection,
deinstallation, or return of the product for warranty
service (including but not limited to proper packaging
and shipping costs), or for installation or reinstallation
of the product.
D. Accessories, connected materials and products, or
related products not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display
purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER
OR ANY OTHER PERSON FOR ANY INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING
OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service
at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect
your Hansgrohe product for any damage or visible defect. Prior
to installing, always carefully study the enclosed instructions
on the proper installation and the care and maintenance of
this product. If you have questions at any time about the use,
installation or performance of your Hansgrohe product, or this
warranty, please write us or call us toll-free at 800-334-0455.