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Advanced Wi-Fi setup
Wi-Fi Network Recommendations
If you experience inability to connect, failure to register, or frequent Wi-Fi signal loss, verify the
following:
Note: You might need assistance from your Internet Service Provider or router support to verify or
change some settings.
• 2.4GHz bandwidth network only (Simultaneous 2.4/5GHz networks that experience
connectivity failure may require a separate dedicated 2.4 GHz network to be calibrated.)
• Connect directly to the router signal. Thermostat is not recommended for use with signal
booster, satellites, or extenders.
• Business Networks (Enterprise networks, guest networks, or networks that require logging in
via a web page/portal) are not supported.
• Gateways or network switches can block some communications and are not supported.
• Recommended WPA2-AES Network Security Protocol DHCP Enabled. Static networks are not
supported.
• UPnP/P2P enabled.
• Band-Steering disabled.
• WPA2-Mixed is the recommended security type.
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