GB
10. WARRANTY / SPARE PARTS
AND SERVICE
This pump is guaranteed for 2 years from the date
of purchase. This guarantee includes the free
replacement of the defective parts or the device,
the choice being left to the free initiative of the seller,
subject to use in accordance with the instructions.
This guarantee also covers all the consequences of
hidden defects or faults (article 1641 and following
of the Civil Code).
Conditions of validity of the guarantee: The appliance
must always have been handled properly, following
the instructions in this manual. The appliance must
not have been modified or repaired by anyone other
than the authorised After-Sales Service.
The warranty is void in the following cases:
- Non-compliance with the instructions (in particular
no protection against frost, sand pumping, dry
running, incorrect electrical connection, etc.)
- Attempting to repair the device
- Technical modifications to the device
- Use of non-original spare parts.
- Damage/malicious acts (e.g. dropping or damaging
the device).
- Unsuitable use (e.g. industrial use, continuous
operation), and in particular: passage of hard, heavy
particles (stones), passage of excessive amounts of
sand, salt water, water with a high lime content, etc.
- Lack of maintenance or cleaning
Parts excluded from the warranty, beyond the first
6 months (in case these parts are supplied with the
pump):
Suspension wire, suction kit, delivery stock and pipe,
valve, plugs, filter key, filter and tank bladder.
Warranty service or replacement with a new product
during the warranty period does not extend the
original warranty period.
The dealer of the product will take care of the devices
under warranty.
The product must be accompanied by all its
accessories and the original receipt or invoice as
well as a letter explaining the reason for the return or
the symptoms of the breakdown found.
INFORMATION :
1. In case your appliance stops working, first check
if there are other reasons, such as a power supply
interruption or improper handling.
2. In case of repair: Please make sure that the
defective appliance is accompanied by the following
documents:
- Invoice
- Description of the fault (as accurate a description
as possible will speed up the repair).
3. Before sending in your unit, remove all accessories
that are not part of the original components supplied
with the pump. We do not assume responsibility for
any missing accessories when the pump is delivered.
For a list of available parts, please contact your
dealer.
DIPRA makes every effort to supply major spare
parts (so-called wear parts) for this product within
and outside the warranty period. The warranty
period is 5 years from the date of manufacture of the
product, which is shown on the product nameplate.
In the event of a warranty claim or malfunction, please
contact your dealer. A guarantee intervention or an
exchange with a new product during the guarantee
period does not extend the initial guarantee period.
For EC countries only
Do not throw electric appliances in your dustbin!
According to EU guideline 2012/19/EU concerning
old electric and electronic appliances and its
implementation in national law, such appliances must
be collected separately and fed into an environment-
friendly recycling system. Please consult your local
waste management system for advice on recycling.