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Troubleshooting
1. Camera cannot Turn on
If your camera is not powering on, please try the following solutions:
For PoE Camera:
• Make sure your camera is powered on properly. The PoE camera should be
powered by a PoE switch/injector, a PoE NVR or 12V 2A power adapter.
• If the camera is connected to a PoE device as listed above, connect it to another
PoE port and check again.
• Try again with another Ethernet cable.
For WiFi Cameras:
• Plug the camera into another outlet and see if it works.
• Power on the camera with another working 12V power adapter and see if it works.
If the problem persists, please contact Zositech Support:
https://support.zositech.com
2. WiFi Connection Fails during Initial Installation
If the camera cannot connect to WiFi, please follow the troubleshooting tips
listed below:
• Make sure you have entered the correct WiFi password.
• Move your camera close to the router to ensure a strong WiFi signal;
If the problem persists, please contact Zositech Support: https://support.zositech.com
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3. Frequent Disconnection
• Please check whether the connected network works normally.
• When installing the camera, it is recommended not to be too far from the
router, or use it in a place with weak WiFi signal,
• Check whether the device version is the latest version. If not, please
update to the latest version;
If the problem persists, please contact Zositech Support: https://support.zositech.com
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