5
Troubleshooting
Here you will find useful tips to help you identify and remedy some of the most frequent faults.
Problems
The display does not re-
spond/does not switch on
Air jet system
not working
Massage jet system
not working
Heater
not working
Filter system
not working
Filter pump
running too loud
Problem with the filter/air
and massage jets/heater
unit
The tub has a strange
shape
The SPA is losing air
pressure
The SPA is losing water
The water is not clean
Manual SPA 2/4/6/8 2021 print NEU 18/11/21.indd 59
Manual SPA 2/4/6/8 2021 print NEU 18/11/21.indd 59
Cause
The safety switch is deactivated
The water temperature is above 47°C
Overheating of the air fan motor
Problem with the filter/air and massage jets/heater
unit
Overheating of the massage jet motor.
Problem with the filter/air and massage jets/heater
unit
Temperature set too low
The water temperature is still within the tolerance
range of the temperature sensor (+/- 2°C)
The filter cartridge is dirty
Water level too low
Problem with the filter/air and massage jets/heater
unit
Dirt deposits inside the motor block
The filter cartridge is dirty
Water level too low
Problem with the filter/air and massage jets/heater
unit
The filter cartridge is dirty
Water level too low
Dirty cover (on filter cartridge)
Power voltage too low or incorrect frequency
Fault in the filter/air and massage jets/heater unit
Additional air pressure due to strong sunlight
Air valve cap is too loose
Tear (seam) or spot damage
Sharp drop in outside temperature
The sealing plug of the water drain at the bottom of the
SPA is loose
Insufficient filtering time
The filter cartridge is dirty
Poor or insufficient water treatment
Solution
Perform a reset (in accordance with point 2 - Installation)
WAIT UNTIL THE WATER TEMPERATURE HAS DROPPED BELOW 40°C AND
PRESS THE "MANUAL RESET BUTTON".
Wait until the motor has cooled down, then press the
BUBBLE button to activate the function.
Disconnect the power supply, wait 10 minutes before switching the
power back on.
Wait until the motor has cooled down, then press the
JET button to activate the function.
Disconnect the power supply, wait 10 minutes before switching the
power back on.
Set a higher temperature (20-40°C)
The heating system does not switch on immediately, but after a delay.
Replace the filter cartridge
Top up the water
Disconnect the power supply, wait 10 minutes before switching the
power back on.
Remove the filter cartridge and flush the motor block using a water hose by
placing the water hose at the water outlet and collecting particles of dirt at the
filter connection using a cloth bag.
Replace the filter cartridge
Top up the water
Disconnect the power supply, wait 10 minutes before switching the
power back on.
Replace the filter cartridge
Top up the water
Clean the cover
Contact a qualified electrician
Disconnect the power supply, wait 10 minutes before switching the
power back on.
Check the air pressure and let some air out, if necessary. This is important in
order to prevent damages
Tighten the air valve cap
Perform a test to locate the affected area.
Fill the spa in accordance with Installation 2.2
Clean the sealing plug and press it hand-tight into the drain opening
Increase the filtering time
Replace the filter cartridge
Read the instructions of the chemicals manufacturer
23.11.21 18:10
23.11.21 18:10