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TROUBLESHOOTING & WARRANTY
Troubleshoot your problem by using the chart below. If the dehumidifier still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
Problem
The unit doesn't
operate
The dehumidifying
function doesn't
work
No air is
discharged
Operation is noisy
"E1" Error Code
"E2" Error Code
"E3" Error Code
"E4" Error Code
"E5" Error Code
"EH" Error Code
Page 18
Possible Cause
Has the power cord been
disconnected?
Is the tank full indication lamp
blinking? (The tank is full or in a
wrong position.)
Is the temperature of the room
above 95˚F (35˚C) or below 44.6˚F
(7˚C)?
Is the air filter clogged?
Is the intake duct or discharge duct
obstructed?
Is the air filter clogged?
Is the unit tilted or unsteady?
Is the air filter clogged?
Abnormal exhaust pipe temperature
sensor
Coil temperature sensor abnormal
Humidity sensor anomaly
Connecting line fault
Detection line fault
Humidity sensor anomaly
Solution
Plug the power cord into the outlet.
Empty the water in the drainage tank
and then reposition the tank.
The protection device is activated
and the unit cannot be started.
Clean the air filter as instructed under
"Cleaning the dehumidifier".
Remove the obstruction from the
discharge duct or intake duct.
Clean the air filter as instructed under
"Cleaning the dehumidifier".
Move the unit to a stable, sturdy
location.
Clean the air filter as instructed under
"Cleaning the dehumidifier".
There may be an issue with the
exhaust pipe temperature sensor
and related circuit. Contact
Customer Service at 855-855-0294.
There may be an issue with the coil
temperature sensor and related
circuit. Contact Customer Service at
855-855-0294.
There may be an issue with the PCB
or the related circuit of the display
panel. Contact Customer Service at
855-855-0294.
There may be an issue with the
display panel or the related circuit of
the display panel. Contact Customer
Service at 855-855-0294.
There may be a problem with the
water pump or wiring. Contact
Customer Service at 855-855-0294.
There may be a problem with the
humidity sensor related circuit.
Contact Customer Service at
855-855-0294.
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