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TROUBLESHOOTING
If you encounter problems when using the detector, use the guide provided in the corresponding section to solve the problem. If the problem persists, please contact the manufacturer.
Problem
When the detector is not turned on
When the detector is suddenly turned off
during the use
When the LEDs of
/
parts on
the System Controller blink in orange
When the detector is not connected to
the PC
When there is a problem with the status of
the acquired image
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•
Check if the main cable is connected properly.
•
Disconnect and reconnect the main cable.
•
Check if the main cable is connected properly.
•
Check the status of the power cable connection of the System Controller.
•
Check if the System Controller is properly connected to the X-ray generator or detector.
•
Check if the power is on. If the power is on, check the following items.
•
Check if they are connected in accordance with the instructions in the manual. Try connecting again.
•
Go to
> [DXD] > [Connection & File Save] in
IP in the address bar to check if a page is loaded properly.
•
Check if the PC's network IP uses the same IP as the detector.
•
In some cases, a connection issue may occur especially because of the firewall rules that block all ICMP packets coming from Win 8 OS. Please refer to the
Troubleshooting Firewall Issues.
•
Make sure that there is no foreign matter on the surface of the detector.
•
If an image is acquired immediately after turning on the detector, a poor image may be acquired due to an unstable panel. Open the [Calibration] menu in
and acquire a couple of Dark Images first, or wait for a while and try again.
•
If the image is still unstable, run a [Calibration] and apply the result before proceeding.
Solution
and run a [Ping Test] to check the connection. Alternatively, open a browser window and enter an
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