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6.GUARANTEES
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from the date of
delivery to the customer's home. Depending on the country, this guarantee consists of 24 to 36
months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month
commercial guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General Terms and
Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales
receipt), the product and the accessories it came with, and its original packaging, for all countries
other than France. It is important to have the date of purchase, the model and the serial number
or IMEI number to hand (this information is usually indicated on the product, packaging, or on
your proof of purchase). You'll need to bring back the product with the accessories needed for its
correct functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the
after-sales service may, within the limits of local law, either:
■ Repair or replace faulty parts.
■ Exchange the returned product with a product that has, at the least, the same features and that
offers equivalent performances.
■ Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and components.
Commercial guarantee exclusions:
■ Damages or problems caused by improper use, accident, tampering/modification or an
unsuitable current or voltage connection.
■ Use or storage conditions which are detrimental to the good conservation of the appliance
(oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer's
instructions, or negligence or use of peripherals, software or consumables which are
unsuitable.
■ Professional or collective, industrial or commercial use of the product.
■ Products that have been modified, or which have damaged, altered, erased or oxidised
guarantee seals or serial numbers.
■ Replaceable batteries and accessories are guaranteed for 6 months.
■ Battery failure, caused by overcharging or by failure to follow the safety instructions set out in
the manual.
■ Cosmetic damage, including scratches, bumps or vandalism.
■ Damage caused by any servicing operations carried out by non-authorised persons.
■ Faults caused by normal wear and tear or the normal ageing of the product: seals, filters,
accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps, washing
machine paddles, etc.
■ Software updates as a consequence of changes to network settings.
■ Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
■ The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)
■ Product failure caused by the use of third-party software to modify, change, adapt or alter the
product as is.
■ Product failure resulting from its use without the accessories supplied with the product or
approved by the Manufacturer.
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