Troubleshooting
Problem
Grinder is making
a very loud sharp
noise
watery
No steam or hot
water is coming out
of the steam wand
Steam or hot water
have stopped
dispensing
mid-process
There is water
underneath the drip
tray
not turn and lock
into place in
group-head
Poor crema
formation and weak
espresso.
Cause
Grinder setting is too coarse.
Water volume is too large.
Water tank is empty.
NOTE: Hot Water will stop automatically
volume can be changed in SmartHQ.
Residual water, steam, or condensation
may be present underneath the drip
problem.
correct angle to be inserted.
Dosage is too large and is coming in
contact with group-head.
extraction.
Solution
Clear the grinder per the directions in
the Care and Cleaning section.
Adjust coffee bean grind size to a finer
setting during grinding operation.
Go to the SmartHQ app and adjust
coffee settings.
water is up to temperature, the process
will begin.
Refill the water tank to continue
process.
Restart the desired function.
Wipe the area under the drip tray with a
cloth or towel.
Ensure the portafilter is level and
inserted at a 45 degree angle before
twisting.
Remove a small amount of coffee from
portafilter or use a lower dosage.
Adjustments may be made using the
SmartHQ app for high altitude settings.
20