TriPollar STOP Vx 2 Manual De Instrucciones página 15

15
TROUBLESHOOTING
If your TriPollar Stop VX2 device is not working, take the following steps before
contacting the service center:
• Ensure that you have removed the device's protective cover.
• Make sure that the electric cord is securely connected to the device and the Power supply
adapter is firmly connected.
• Press the Power button and verify that the white indicator light illuminates.
• Ensure that you applied TriPollar Preparation Gel according to instructions described in
this manual. The TriPollar Stop VX2 device does not work properly when the preparation
gel is not applied.
• If orange, white or/and blue indicator lights do not illuminate when power button is pressed,
contact the customer support.
• In case headlight LEDs blinking white or orange, discontinue use immediately & consult service.
CUSTOMER SUPPORT
For service, refer to the store where you purchased the TriPollar Stop VX2 device or visit our website
at: www.tripollar.com | cn.pollogen.com. When contacting a local service center, have the device serial
number ready. The serial number is located on the top panel of the device. Customer satisfaction is
our top priority. To help us provide you with the best support possible, please send us your comments
and suggestions. Contact information is provided on the back cover of this manual, or you can contact
us via our website (see above).