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– The operation is not possible. (For
example, the DVD playing does not
feature that angle, audio system,
subtitle language, etc.)
Random playback in Music Browse mode
is released in the USB storage device.
→ Random playback in Music Browse
mode is cancelled after the ignition
switch is turned off (ACC OFF).
– Switch to Music Browse mode again
and turn on random playback.
The picture stops (pauses) and this
product cannot be operated.
→ The reading of data is impossible during
disc playback.
– Stop playback once, then restart.
The picture is stretched, with an incorrect
aspect ratio.
→ The aspect setting is incorrect for the
display.
– Select the appropriate setting for that
image.
A parental lock message is displayed and
DVD playback is not possible.
→ The parental lock is on.
– Turn the parental lock off or change
the level.
The parental lock for DVD playback
cannot be canceled.
→ The code number is incorrect.
– Input the correct code number.
Playback is not with the audio language
and subtitle language settings selected
in [DVD Set up].
→ The DVD playing does not feature
dialogue or subtitles in the language
selected in [DVD Set up].
– Switching to a selected language is
not possible if the language selected
in [DVD Set up] is not recorded on the
disc.
The picture is extremely unclear/
distorted and dark during playback.
→ The disc features a signal to prohibit
copying. (Some discs may have this.)
– Since this product is compatible with
the copy guard analogue copy protect
system, the picture may suffer from
horizontal stripes or other
imperfections when a disc with that
kind of protection signal is viewed on
some displays. This is not a
malfunction.
iPod cannot be operated.
→ The iPod is frozen.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Update the iPod software version.
→ An error has occurred.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– Update the iPod software version.
→ Cables are not connected correctly.
– Connect the cables correctly.
Sound from the iPod cannot be heard.
→ The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPod to change the audio
output direction.
Problems with the phone screen
Dialling is impossible because the touch
panel keys for dialling are inactive.
→ Your phone is out of range for service.
– Retry after re-entering the range for
service.
→ The connection between the mobile
phone and this product cannot be
established.
– Perform the connection process.
→ Of the two mobile phones connected to
this product at the same time, if the first
phone is dialling, ringing or a call is in
progress, dialling cannot be performed
on the second phone.
– When the operation on the first of the
two mobile phones is completed, use
the switch devices key to switch to the
second phone and then dial.
Problems with Application
screen
A black screen is displayed.
→ While operating an application, the
application was ended on the
smartphone side.
– Press
to display the top menu
screen.
→ The smartphone OS may be awaiting
screen operation.
– Stop the vehicle in a safe place and
check the screen on the smartphone.
The screen is displayed, but operation
does not work at all.
→ An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– When an Android device is connected,
disconnect the Bluetooth connection
from this product and then reconnect
it.
The smartphone was not charged.
→ Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
→ More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
dealer or your nearest Pioneer service
centre.
Common
AMP Error
→ This product fails to operate or the
speaker connection is incorrect; the
protective circuit is activated.
– Check the speaker connection. If the
message fails to disappear even after
the engine is switched off/on, contact
your dealer or an authorised Pioneer
Service Station for assistance.
Spotify
Skip limit reached.
→ Skip limit reached.
– Do not exceed the skip limit.
– Spotify limits the total number of skips
per hour.
Check USB
→ The USB connector or USB cable has
short-circuited.
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