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36
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE (continued)
Problem
Washer will not drain water
Poor stain removal
Bleach does not dispense
Premature dispensing of
bleach
Incomplete or no dispensing
of detergent
Water leaks every load
Possible Cause
Kinked drain hose.
Drain located higher than 96 in.
above the floor.
Proper options not selected.
Previously set stains.
Bleach dispenser cover is not
properly installed.
Bleach dispenser is dirty or
clogged.
Bleach dispenser filled for future
load.
Overfilling the bleach dispenser. Overfilling the bleach dispenser will cause the bleach
Detergent compartments
clogged from incorrect filling.
Too much detergent used.
Insufficient water supply.
Normal residue.
Hoses not installed correctly.
Solutions
Ensure that the drain hose is not kinked.
Make sure that the drain hose is no higher than 8 ft.
above the bottom of the washer and is no more than
5 ft. away from the washer.
Heavier soils and tougher stains may require extra
cleaning power. Select the Soak or Stain Care feature
to boost the cleaning power of the selected cycle.
Articles that have previously been washed may have
stains that have been set. These stains may be dif-
ficult to remove and may require hand washing or pre-
treating to aid in stain removal.
Make sure that the bleach cover is properly installed
and snapped into place before the beginning of the
cycle.
Lift out the bleach dispenser cover and clean out the
reservoir. Lint and other foreign debris that collects in
the inside the dispenser may prevent proper dispens-
ing of the bleach.
You cannot store bleach in the dispenser for future
use. The bleach will be dispensed every load.
to dispense immediately, which will damage items in
the tub. ALWAYS measure bleach, but never fill above
the MAX line on the dispenser. One cup of bleach is
normal, but never add more than one cup.
Make sure that detergent and additives are put into
the correct dispenser compartments. If liquid deter-
gent is used, make sure that the liquid detergent cup
and insert are in the detergent compartment. If pow-
dered detergent is used, make sure that the liquid de-
tergent cup and insert are not used. For all detergent
types, always make sure that the dispenser drawer is
fully closed before the start of the cycle.
Make sure that the suggested amount of detergent is
used per the manufacturer's recommendations. You
may also dilute the detergent with water to the maxi-
mum fill line on the compartment to avoid clogging.
Use only HE (High- Efficiency) detergent.
NOTE: Always use as little detergent as possible.
High-Efficiency washers need very little detergent to
achieve optimum results. Using too much detergent
will cause poor wash and rinse performance and may
contribute to odors in washer.
Make sure that both hot and cold water faucets are
turned on all the way.
It is normal for a small amount of detergent to remain
in the dispenser. If this residue builds up it can inter-
fere with normal dispensing of products. Refer to the
cleaning instructions.
Check all fill and drain hose connections to ensure
that they are tight and secure.
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