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Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶ Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Problem
The compressor
does not work.
The appliance runs
frequently or runs
for a too long period
of time.
The inside of the re-
frigerator is dirty and/
or smells.
The appliance
makes abnormal
sounds.
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Possible Cause
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been off power
for a period of time.
• A door of the appliance is not
tightly closed.
• The door has been opened too fre-
quently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door gasket is dirty, worn,
cracked or mismatched.
• The required air circulation is not
guaranteed.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
• The appliance is not located on
level ground.
• The appliance touches some ob-
ject around it.
Possible Solution
• Connect the mains plug.
• This is normal for an automatic
defrosting
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring the
door.
• Do not open the door/drawer
too frequently.
• Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
• Clean the door/drawer gasket
or replace them by the custom-
er service.
• Ensure adequate ventilation.
• Clean the inside of the refrig-
erator.
• Wrap the food thoroughly..
• Adjust the feet to level the ap-
pliance.
• Remove objects around the ap-
pliance.
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