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Troubleshooting Tips... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Problem
Dual-drawer refrigerator does not
run
Dual-drawer refrigerator
compressor runs frequently or for
long periods of time
Dual-drawer refrigerator has an
odor
Light does not come on
Drawers do not close properly
Vibration or rattling
Normal Sounds
49-1000129 Rev. 0
Possible Causes
Dual-drawer Refrigerator is
unplugged.
Breaker is tripped or turned off/Fuse
is blown.
Normal when first plugged in
Warm or large amounts of food
added
Door is left ajar
Hot weather or frequent openings
Gasket is not sealing properly
Food is not sealed or packaged
properly
Interior needs to be cleaned
Food stored too long
Dual-drawer refrigerator is
unplugged.
LED light is burned out.
Dual-drawer refrigerator is not level
Something is obstructing door
closure
Dual-drawer refrigerator is not
resting firmly on floor
It sounds like water is flowing from
the dual-drawer refrigerator
Humming or buzzing sounds
Cracking or clicking sounds
What to Do
Plug power cord into power source.
Reset/Turn on breaker or replace fuse.
Allow 24 hours for the dual-drawer
refrigerator to cool completely
This is normal
Ensure that door is not being held open by
an item
This is normal to maintain constant
temperature during hot and humid days
Clean the gasket
Reseal packaging. Place an opened box of
baking soda in the dual-drawer refrigerator,
replace every 3 months
Dispose of spoiled food.
Plug into power source.
Contact a qualified technician to replace the
burned out LED.
Check for and remove obstructions eg.
bottles, food, spills, etc.
Refrigerant flowing in the lines will make this
sound when the compressor starts and stops.
The dual-drawer refrigerator has an
automatic defrosting system. The defrosted
water will make this sound.
The compressor and fans can make this
sound. If the dual-drawer refrigerator is not
level, the sound will be louder.
The interior parts will make this sound as
they contract and expand in response to
temperature changes.
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