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Troubleshooting
Check this list before contacting the service. Doing so will save you time and money. This list includes
frequent complaints that are not related to faulty workmanship or materials. Certain features mentioned
herein may not apply to your product.
The refrigerator is not working.
• The power plug is not fully settled. >>> Plug it in to settle completely into the socket.
• The fuse connected to the socket powering the product or the main fuse is blown. >>> Check the
fuses.
Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL, CONTROL and FLEXI ZONE).
• The environment is too cold. >>> Do not install the product in environments with temperatures
below -5°C.
• The door is opened too frequently >>> Take care not to open the product's door too frequently.
• The environment is too humid. >>> Do not install the product in humid environments.
• Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing liquids in
sealed holders.
• The product's door is left open. >>> Do not keep the product's door open for long periods.
• The thermostat is set to too low temperature. >>> Set the thermostat to appropriate temperature.
Compressor is not working.
• In case of sudden power failure or pulling the power plug off and putting back on, the gas pressure
in the product's cooling system is not balanced, which triggers the compressor thermic safeguard.
The product will restart after approximately 6 minutes. If the product does not restart after this
period, contact the service.
• Defrosting is active. >>> This is normal for a fully-automatic defrosting product. The defrosting is
carried out periodically.
• The product is not plugged in. >>> Make sure the power cord is plugged in.
• The temperature setting is incorrect. >>> Select the appropriate temperature setting.
• The power is out. >>> The product will continue to operate normally once the power is restored.
The refrigerator's operating noise is increasing while in use.
• The product's operating performance may vary depending on the ambient temperature variations.
This is normal and not a malfunction.
The refrigerator runs too often or for too long.
• The new product may be larger than the previous one. Larger products will run for longer periods.
• The room temperature may be high. >>> The product will normally run for long periods in higher
room temperature.
• The product may have been recently plugged in or a new food item is placed inside. >>> The
product will take longer to reach the set temperature when recently plugged in or a new food item
is placed inside. This is normal.
• Large quantities of hot food may have been recently placed into the product. >>> Do not place hot
food into the product.
• The doors were opened frequently or kept open for long periods. >>> The warm air moving inside
will cause the product to run longer. Do not open the doors too frequently.
• The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
• The product may be set to temperature too low. >>> Set the temperature to a higher degree and
wait for the product to reach the adjusted temperature.
• The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>>
Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer
periods to preserve the current temperature.
Refrigerator / User Guide
21/23 EN
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