Controllo Casa USBy Manual Del Usuario página 25

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2.3 Troubleshooting
How to recognize the version of the device
1. Open the list of WiFi networks
2 The device version is shown in the name of the wifi network created (e.g. USBy-vX_123456)
What to do to recover the USBy ID
The USBy ID is returned at the end of the procedure "Connect USBy to the Router / Modem"
in the User Manual
What to do if the installation procedure was successful but I do not receive the warnings
Verify that the alerts have not been moved to the Junk or Spam folders
What to do if I get a lot of power / internet failure alerts
Connect the USBy device closest to your Router / Modem (approx 1-3m) or to the USB port of
your Router / Modem
What to do if the Router is replaced
Repeat the only procedure of "Connect USBy to the Router / Modem" without having to
repeat the procedure of "Register USBy"
What to do if your WiFi network password is changed
Repeat the only procedure of "Connect USBy to the Router / Modem" without having to
repeat the procedure of " Register USBy"
What to do if I need to change the password
You can change the Password from the following link:
https://www.controllocasa.com/riattivazione-en.html
Why after connecting to the USBy network does the WiFi networks icon show that there is
no Internet access (sometimes with the "!" Symbol)?
After connecting to the network created by USBy, it is normal for the WiFi networks icon to
show that there is no Internet access (sometimes with the "!" Symbol). In fact, you are
currently connected to the local network created by USBy which, not yet connected with your
Router / Modem, does not allow access to the Internet.
What to do if during the authentication phase on the website www.controllocasa.it using an
iPhone with version 12.x or higher the error message "User does not exist" is displayed
In the event that, during the authentication phase on the website www.controllocasa.it using
an iPhone with version 12.x or higher, the error message "User does not exist" is displayed,
you must:
1. Select the Settings application on your iPhone => Safari => Advanced => Experimental
Feature and disable the "Swap Processes on Cross-Site Navigation"
2. Retry to access the website www.controllocasa.it using Safari
What to do if the USBy device has WiFi connection problems with your Router / Modem
1. Turn off USBy for about 10 seconds
2. Turn off your Router / Modem
www.ControlloCasa.it info@controllocasa.it +39 06 94804820