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Problem
The Wi-Fi setup is
not successful�
Possible solution
• If the router your purifier is connected to is dual –
band and currently it is not connecting to a 2�4GHz
network, please switch to another band of the same
router (2�4GHz) and try to pair your purifier again�
5GHz networks are not supported� If your purifier is
connected to a dual – band router, please switch to
the 2�4GHz network of the router and try to pair your
purifier again�
• Web authentication networks are not supported�
Public Wi-Fi such as office or hotel networks are not
supported�
• Check if the purifier is within range of the Wi-Fi router�
You can try to locate the air purifier closer to the Wi-Fi
router�
• Check if the Wi-Fi password is correct� The password is
case-sensitive�
• Retry the setup with the instructions in section "Reset
the Wi-Fi connection"�
• Keep the appliance away from other electronic devices
that may cause interferences�
• Check if the mobile device is in airplane mode� Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network�
• If the Wi-Fi pairing fails after trying several times,
please turn of the cellular data on your smartphone in
the Settings section and start the pairing again�
• If the Wi-Fi icon on your purifier's display is in stable
white but without seeing the purifier in your app, click
on "Connect a New Device" and add the purifier from
the local list on "Begin setup" page�
• Consult the help section in the App for extensive and
up-to-date troubleshooting tips�
EN
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