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Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be
peeling inside lid or hood.
www.napoleongrills.com
Troubleshooting
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Possible spider web or other debris, or
improper air shutter adjustment.
Normal occurrence on hot days.
Plugged ports at back of burner.
Grease build-up on inside surfaces.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean burner ports. See burner maintenance
instructions.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See cleaning
instructions.
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