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Troubleshooting
Code
PC
PC1
Ub
Ur
8C
dn
For any codes not listed above, call 1-800-726-7864 (1-800-SAMSUNG).
52
English
Untitled-4 52
When position of the clutch can't be detected.
• Turn off the washer, unplug it, wait one minute, and then plug the washer in
again. If the information code remains, contact a Samsung customer service
center.
After position of the clutch is detected, if the signal from the clutch hall is
incorrect.
• Turn off the washer, unplug it, wait one minute, and then plug the washer in
again. If the information code remains, contact a Samsung customer service
center.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Make sure the unit is level or pause the washer and open the lid and spread the
laundry evenly.
• Redistribute the load. If only one item of clothing needs washing, such as a
bathrobe or pair of jeans, the final spin result might be unsatisfactory, and a
"Ub" check message will appear in the display.
Display for additional rinsing.
• Appears when additional rinsing cycle senses that tub is unbalanced.
• Press any button/key to release the display.
Check the MEMS sensor.
• Power the washer off. Wait 2-3 minutes, power the washer on, and then try
again.
• If the problem continues, call for service.
Firmware update is in progress through SmartThings.
• To use the product, wait about 30 minutes until the firmware update completes.
(The time required to complete the firmware update may vary depending on
your Internet connection.)
• This code will remain on the display, regardless of power on and off, until the
firmware update is complete.
Action
2023-06-22
2:28:01
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