Troubleshooting
Symptom
Cause
The fl ame eff ect will
Mains plug is not plugged in.
not start.
Switch A is in the 'ON' ( I ) position, but
mode Switch B has not been pressed. (See
Fig. 2)
Low water level.
Low voltage connector not connected
properly. (See Fig. 8)
The fl ame eff ect is
Flame eff ect control knob is set too low.
too low.
(See Fig. 2)
The water in the sump may be too high
due to the drawer being opened and
closed a number of times, water tank
removed a number of times, or the fi re has
been moved.
Metal Disc at the base of Sump might be
dirty (See Fig. 13)
Unpleasant smell
Dirty or stale water.
when unit is used.
Using unfi ltered tap water.
The fl ame eff ect has
Flame eff ect setting is too high.
too much smoke.
Main lamps are not
LED 'E' Fig. 2 is Lit.
working and there
are no fl ames or
smoke.
LED 'E' Fig. 2 is not Lit.
Corrective Action
Check plug is connected to wall socket
correctly.
Press Switch B once for fl ame eff ect. (See
Fig. 2)
Check 'Low water level' warning LED 'E'
under canopy hood. (See Fig. 2). If 'ON' fi ll
water tank.
Check that the connector is inserted
correctly. (See Fig. 8)
Increase level of fl ame by turning Control
knob C clockwise slowly. (See Fig. 2)
If water level in the sump is more than
40mm, the sump should be removed and
emptied in the sink.
Clean Metal Discs with soft brush supplied.
(See Fig. 13) See 'Maintenance. ' for a step by
step procedure.
Clean the unit as described under
maintenance.
Use only fi ltered tap water.
Turn the fl ame eff ect Control knob C
anticlockwise to minimum and slowly turn
clockwise, about ¼ a turn, at a time. Give
the fl ame generator some time to adjust
before increasing. (See Fig. 2)
Follow instructions under Maintenance,
'Filling the water tank' .
Check the plug is connected to wall socket
correctly.
Switch 'A' Fig. 2 is in the 'ON' ( I ) position.
Press switch 'B' Fig. 2 until you can hear one
beep only, for fl ame eff ect.
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