TROUBLESHOOTING
PROBLEM
Door seal leaking
There is a leak from under the handle
or there is a leak from the spout when
the faucet is off.
There is a leak from the spout base
when the faucet is on.
POSSIBLE CAUSE
1. Maybe has some dirt or debris around the door
seal.
2. The bathtub not level.
3. If the floor is loose or uneven material.
4. The door gasket had deformation.
1. The bonnet nut is not tight enough.
2. The cartridge is damaged.
The o-ring which is on the connector under the
spout is worn.
CORRECTIVE ACTION
1. Wipe down the door seal using a damp soft cloth,
as well as the surface on the door jamb that will
come in contact with the seal when filling tub with
water.
2. Verify that the tub is level in both directions.
Confirm that all 8 leveling legs are firmly contacting
the floor and are locked in place.
3. Inspect the condition of the sub floor that the tub
legs are setting on. Fill in uneven areas.
4. In a relaxed state the gasket should be basically
round in shape. Applying heat with either a blow
dryer or a heat gun may allow the door seal to
recover its original shape.
1. Remove the handle and retighten the bonnet nut.
2. If the problem occurs after retightening the bonnet
nut, callcustomer service for a new cartridge and
replace it after you receive the new cartridge.
Call customer service for a new o-ring and replace
it after you receive the new o-ring.
17
Printed in China