Problem
The motor is not running
The drive wheel does ot turn
The motor stops while it is
running
After charging it, the item
does not switch on or it
switches off after a few km.
The battery does not
charge or the item does not
switch on
12. Troubleshooting
Cause
Electrical issue, error code present
Problems with the brakes
Motor is blocked
Motor overheating
Presence of error code
Damaged battery
Connection problems
The battery is not connected (models with
removable battery)
The battery is low
Battery damaged
Problems to the charger
Solution
Request technical assistance
Adjust the brakes; if the problem persists,
request technical assistance
Check that the wheel is properly tight-
ened, check that the wheel turns without
starting the vehicle.
If the problem persists, request technical
assistance
Stop the vehicle and wait for it to cool
Request technical assistance
Request technical assistance
Request technical assistance
Check if power supply connector is
connected.
Full charge the battery
Request technical assistance
Replace the charger
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