Publicidad
Idiomas disponibles
Idiomas disponibles
Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be
acknowledged or accepted. Claims that relate to defects that are caused by the following
factors are not covered by Zendure's warranty obligations.
1. Can not provide proof of purchase.
2. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding;
social causes such as war, turmoil, government intervention, strikes, embargoes, market
conditions, etc.).
3. Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss,
or confiscation.
4. Improper application of electrical supply voltage, current and/or frequency.
5. Improper installation, commissioning, start-up, configuration, or operation (contrary to the
guidance detailed in the installation manual supplied with each product).
6. Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow.
7. Modifications to any part of the product.
8. Unauthorized repair attempts.
9. Products whose serial number sticker or imprint has been removed, defaced or tampered
with.
10. Products purchased from unauthorized dealers/resellers.
11. Free products/rewards/gifts.
12. Products used outside of the purchasing region, and products that are shipped to areas
that are not easily accessible by courier or freight services, such as overseas or remote
islands.
13. Cosmetic or superficial defects, dents, marks or scratches, which do not influence the
proper functioning of the product.
14. This limited warranty does not cover any battery cell or product containing a battery cell
unless you fully charge the battery cell within thirty (30) days of receiving the product
and subsequently charge it at least once every 3 months. Failure to do so will void the
warranty for the battery cell and coverage for any associated damage or malfunctions. It
is preferable to fully charge it within seven (7) days of receiving the product.
15. Our warranties are non-transferable from end user to end user.
Furthermore, this limited warranty and related service will not exceed the original cost of the
Zendure product.
Please note that these warranty terms and conditions are subject to change without prior
notice. The Zendure Support Team reserves the right to make a final determination regarding
warranty service eligibility, and to determine the appropriate solution, which may include
replacement, repair, or refund, at its sole discretion.
How to Claim your Warranty
Step 1
Claim your warranty on any channel below:
www.zendure.com
1
Email to support-eu@zendure.com
2
Zendure apps
3
Step 2
Please be prepared with documentation or a short video with the following information:
Order number
1
Proof of purchase
2
Serial number
3
Visual proof depicting the defect (include video or photo)
4
Email address
5
Contact telephone number
6
Address for receiving the replacement
7
Step 3
The Zendure support team will make a final determination regarding warranty service with
our RMA report. This may include options such as shipping the product for repair, on-site
repair, or replacement.
Step 4
Ship the item(s) to Zendure with your RMA number included on the shipping label on the
outside of the packaging. Do not write the RMA number on the green carton box.
Read the Zendure App user guide and access the
download link here:
https://eu.zendure.com/pages/download-center
Publicidad
