The guarantee offers advantages which are in addition to your legal rights as a
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consumer and do not have any impact on the latter rights.
How to apply the Qilive guarantee
To request the repair or replacement of your product under the Qilive guarantee,
for any country other than France, please return your product to the service desk
of your place of purchase along with your proof of purchase (e.g. the receipt) and
the accessories provided with the product, including those necessary for its correct
functioning (power, adapter, etc.) with its original packaging. To apply the guarantee
in France, please submit a request on our website: https://auth.sav-login.auchan.
fr. The following information will be required: date of purchase, model and serial or
IMEI number (this information generally features on the product, packaging or proof of
purchase).
When does the guarantee become effective?
The Qilive guarantee is effective from the date of purchase or delivery of your
appliance, the latest date being valid.
Your product is guaranteed by Qilive 3 years for parts and labour.
Can Qilive guarantees be transferred?
Qilive guarantees can be transferred with the appliance, as long as the original proof of
purchase from a recognised retailer, as well as proof of any change of ownership of the
appliance, confirming the correct operational condition of the appliance at the time of
change of ownership.
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