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15. Warranty certificate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition.
In the unlikely event that your device develops a fault, please contact our service department at the
address shown on this guarantee card. Of course, if you would prefer to call us then we are also
happy to offer our assistance under the service number printed below. Please note the following terms
under which guarantee claims can be made:
• These guarantee terms cover additional guarantee rights and do not affect your statutory warranty
rights. We do not charge you for this guarantee.
• Our guarantee only covers problems caused by material or manufacturing defects, and it is restricted
to the rectification of these defects or replacement of the device. Please note that our devices
have not been designed for use in commercial, trade or industrial applications. Consequently, the
guarantee is invalidated if the equipment is used in commercial, trade or industrial applications or for
other equivalent activities. The following are also excluded from our guarantee: compensation for
transport damage, damage caused by failure to comply with the installation/assembly instructions
or damage caused by unprofessional installation, failure to comply with the operating instructions
(e.g. connection to the wrong mains voltage or current type), misuse or inappropriate use (such as
overloading of the device or use of non-approved tools or accessories), failure to comply with the
maintenance and safety regulations, ingress of foreign bodies into the device (e.g. sand, stones or
dust), effects of force or external influences (e.g. damage caused by the device being dropped)
and normal wear resulting from proper operation of the device.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
• The guarantee is valid for a period of 3 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two weeks
of the defect being noticed. No guarantee claims will be accepted after the end of the guarantee
period. The original guarantee period remains applicable to the device even if repairs are carried
out or parts are replaced. In such cases, the work performed or parts fitted will not result in
an extension of the guarantee period, and no new guarantee will become active for the work
performed or parts fitted. This also applies when an on-site service is used.
• In order to assert your guarantee claim, please send your defective device postage-free to the
address shown below. Please enclose either the original or a copy of your sales receipt or another
dated proof of purchase. Please keep your sales receipt in a safe place, as it is your proof of
purchase. It would help us if you could describe the nature of the problem in as much detail
as possible. If the defect is covered by our guarantee then your device will either be repaired
immediately and returned to you, or we will send you a new device.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered
by the scope of this guarantee or for units which are no longer covered. To take advantage of this
service, please send the device to our service address.
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