Troubleshooting
THE PROBLEM:
The door will not lock.
The handle is not in the horizontal
position when the safe is locked.
Cannot open door after inputting the
electronic code.
Red indicator light blinks three times
and there are three beeps.
Red indicator light blinks five times
and there are five beeps.
Red indicator light blinks once
and there is one beep.
Yellow "low battery" light is blinking.
Cannot open door after inputting code and
yellow "low battery" light is on.
Alarm is triggered.
Red alarm and red error light are blinking.
Alarm frequently goes off.
WHY IT IS HAPPENING:
1. Shipping screw is in place.
2. Confirm that there is no obstruction in the door.
The clutch mechanism has been engaged.
1. Safe doors equipped with a water-resistant gasket may initially be tight.
2. Key lock is in the locked position (select models only).
3. Battery power is low.
An incorrect code has been entered.
Keypad communication error.
Program button is pressed out of sequence.
Battery power is low.
Battery power is low. Lock may not function properly.
Safe has been moved, jarred or an incorrect code has been entered 5 times.
Alarm was triggered.
Alarm programmed too sensitive.
THE SOLUTION:
1. Remove the screw on the back inside of the door.
2. Remove all items and accessories from inside the safe.
If this resolves the issue, re-set the accessories and organize items to properly fit.
Rotate the handle up or down until it clicks into the horizontal position.
1. Hold the handle up while inputting the code and then pull down on the handle.
2. If your safe is equipped with a key lock ensure that the key is in the unlocked position
(select models only).
3. Use auxiliary battery connection to gain access to your safe and replace main batteries.
Verify code and re-enter. If the programmable code you are using doesn't work then use
the factory code. If successful re-program your programmable code.
Please call our Customer Service center.
Start over.
Replace batteries.
Use auxiliary battery connection to gain access to your safe and replace main batteries.
Wake up the safe and enter a programmed code or factory code.
Wake up the safe and enter a programmed code or factory code.
Change sensitivity by following directions under "Audible Alarm Features" in this
owner's manual.