TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS
PROBLEM
Appliance will not operate
Insuffi cient cooling
Noise
Odors
Can I leave my the window kit
in place through the winter?
What is the electrical rating?
Can I use an extension cord?
When should I use the exhaust
hose?
Can I extend the length of the
exhaust hose?
When should I use the drain
hose?
WIRELESS APP TROUBLESHOOTING
PROBLEM
Appliance
• Ensure that permissions are enabled for storage, location, camera, Wi-Fi and
can't be
Bluetooth.
confi gured
• Check the mobile connected WLAN router SSID and password is correct.
successfully
• Check whether there are additional settings of the WLAN router such as:
• Firewall by router itself or by PC
• MAC address fi ltering
• Hidden SSID
• DHCP server
• Reboot the WLAN router, mobile device and the appliance and try connecting
again.
• Before rebooting, check that no one else has already connected to the appliance.
Mobile device
• In the case of a power failure, the wireless will lose permissions to control the
cannot control
appliance for 3 minutes.
the appliance
• If the wireless does not automatically reconnect after 3 minutes, you may need to
connect the wireless again.
Mobile device
• Check that the appliance is turned on and has power.
cannot fi nd
• Check that the wireless router is turned on and has power.
the appliance
• Check that the internet connection is working.
• Check that the mobile device is charged and can connect to the internet.
• The appliance may have disappeared from the device list; try to readd it again.
POSSIBLE CAUSE AND SOLUTION
• Plug is not fully inserted into the wall outlet; ensure the unit is
plugged in.
• Blown fuse or circuit breaker; check the circuit breaker panel.
• Air fi lters are dirty; ensure the air fi lter is clean.
• Blocked air fl ow; ensure that the air inlets are not blocked.
• Appliance size is too small for application; consider a larger
appliance.
• The ground is not level; ensure the appliance is level
• Air fi lters are dirty; ensure the air fi lter is clean
• Gurgling sounds are normal; this is the refrigerant moving inside
the appliance
• Usually caused by the formation of mold or mildew on internal
wet surfaces.
• Ensure the fi lter is clean.
• Run the air conditioner on fan mode to remove any internal
moisture.
No, this is not recommended.
This information can be found on the rating plate located on the side
of the unit.
No, an extension cord may not be used.
The exhaust hose should be used in cool mode. It is optional in dry
and fan mode.
No, the exhaust hose cannot be extended. Instead use an additional
fan to blow the cool air to other locations.
The drain hose should be used with the continuous drain during dry
mode.
POSSIBLE CAUSE AND SOLUTION