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Troubleshooting
If the appliance does not work, before calling for Assistance (see
Assistance), check for a solution from the following list.
The internal light does not illuminate.
• The plug has not been inserted into the electrical socket, or not
far enough to make contact, or there is no power in the house.
The refrigerator and the freezer do not cool well.
• The doors do not close properly or the seals are damaged.
• The doors are opened too frequently.
• The TEMPERATURE ADJUSTMENT knob is not in the correct
position.
• The refrigerator or the freezer have been over-filled.
• The atmospheric temperature of the area surrounding the
appliance is lower than 14°C.
The food inside the refrigerator is beginning to freeze.
• The TEMPERATURE ADJUSTMENT knob is not in the correct
position.
• The food is in contact with the back inside wall of the
refrigerator.
The AIR fan does not rotate
• The refrigerator door is open.
• The AIR system is only activated automatically when it becomes
necessary to restore perfect operational conditions inside the
refrigerator compartment.
The motor runs continuously.
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
• The thickness of the frost exceeds 2-3 mm (see Maintenance).
The appliance makes a lot of noise.
• The appliance has not been installed on a level surface (see
Installation).
• The appliance has been installed between cabinets that vibrate
and make noise.
• The internal refrigerant makes a slight noise even when the
compressor is off. This is not a defect, it is normal.
Some of the external parts of the refrigerator become hot.
• These raised temperatures are necessary in order to avoid the
formation of condensation on certain parts of the product.
The back wall of the refrigerator unit is covered in frost or
droplets of water
• This shows the appliance is operating normally.
There is water at the bottom of the refrigerator.
• The water discharge hole is blocked (see Maintenance).
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