TROUBLE SHOOTING
Before taking the unit to be repaired, please check the following table when a problem
occurs. Consult your dealer or service center if the problem cannot be solved with the
following information.
Problem
(Power) System does not
turn on or does not respond
to the Remote control.
(Remote control) No
functions or short range.
(Pairing the product) Cannot
pair successfully.
Cannot play properly, the
music plays intermittently.
The sound is distorted.
Remedy
Make sure AC power plug is connected to the wall
-
socket outlet properly and it has power.
-
If this does not help, leave the unit unplugged before
seeking advice.
-
Insert new batteries.
-
Aim remote directly towards the remote sensor
located in center of speaker.
Check whether the speaker is in off or searching
-
mode.
-
Check whether there are other Bluetooth receivers
around your Bluetooth device. Turn them off to avoid
any disturbance. Attempt to pair again.
Check whether the distance between the speaker
-
and your Bluetooth device is out of its working
distance (10m).
-
Check whether there are some obstacles blocking the
communication between the speaker and the
Bluetooth device.
-
Move the speaker or the Bluetooth device to get the
best reception.
-
Check the volume setting on both the speaker and
your Bluetooth device and adjust the volume to a
suitable level.