Troubleshooting Table - INFOSEC UPS SYSTEM E6 LCD RT Evolution 5 KVA Guía De Usuario

4 . T r o u b l e S h o o t i n g
4-1. Warning status
When Fault LED flashes and the buzzer beeps once every second, it means that there are some problems with UPS. Users
can see the warning code from LCD panel and refer to the trouble shooting table to check what problem probably happen.
4-2. Fault mode
1) When Fault LED illuminates and the buzzer beeps continuously, it means that there is a fatal error about UPS.
Users can get the fault code from LCD panel. Please refer to the trouble shooting table to check what problems
probably happen.
2) Don't try to turn on the UPS again before the problem is clear. If the problems can't be fixed, please contact the
distributor or service people immediately.
3) For emergency case, please cut off the connection from utility, external battery, and output immediately to avoid
more risk or danger.
4-3. Trouble shooting table
If the UPS system does not operate correctly, please solve the problem by referring to the table below:
Alarm type LCD display
Warning 01: Batt Open
Warning 07: Over Charge
Warning 08: Batt Low
Warning 09: Over load
Warning 0A: Fan Error
Warning 0B: EPO Enable
Warning 0D: Over Temp
Warning 0E: Charger Fail
Warning 10: IP Fuse Open
Warning 33: Overload 3Times
Possible cause
1) The battery is not connected well;
2) The battery protection device is open.
1) Battery numbers and setting are not
matching.
2) Charger voltage is too high or charger
failure.
1) Battery is discharged deeply to low
level.
2) Battery number is not correct.
3) Battery is in the end of life.
The load is too heavy.
1) Fan is blocked.
2) Fan is in the end of life.
3) Fan detection circuit failed.
EPO plug (jumper) is removed or the external
EPO switch is off.
The internal temperature is too high and
reach the warning level:
1) Maybe the environment is hot;
2) Maybe the fan is blocked or failed;
3) Maybe ventilation is blocked by the wall
or other goods.
4) Load is too heavy.
Charger failed.
Input fuse on the power stage board is burnt.
Locked in bypass after overload 3 times in 30
minutes.
INFOSEC UPS SYSTEM - 4, rue de la Rigotière - 44700 Orvault - FRANCE - www.infosec-ups.com
Hot Line – Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 05 13 AA 59 208 13
Remedy
1) Connect the battery well.
2) Replace or restore the protection
device.
1) Correct the battery number or its
setting.
2) Disconnect the battery and check
the charger output voltage. Then,
contact the dealer to repair.
1) Recharge the battery.
2) Correct the battery number.
3) Replace the battery.
Remove excess loads from UPS output.
1) Make sure fan is not blocked.
2) Contact the dealer to replace the
fan.
3) Contact the dealer to repair.
Connect the EPO plug (jumper) well or
switch on the external EPO switch.
1) Make sure ambient temperature not
over 40ºC.
2) Make sure the fan is OK.
3) Make sure ventilation is well.
4) Remove some loads if possible.
Contact the dealer for repair.
Check and replace the input fuse.
Remove excess loads from UPS output
first. Then, shut down the UPS and
restart it.
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