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Before gou call for service...
Troubleshooting TipsJSave time and money! Review this chart first and you may not need to coil for service.
Possible Causes
What To Do
Water won't boil
• Cover pan with a lid.
• Turn the downdraft fan OFFuntil the water begins to boil.
Surface units willnot
Improper cookware
• Pan bottoms should be flat, fairly heavyweight and
maintain a rolling boil
being used.
the same diameter as the surface unit selected.
or cooking is slow
Surface units do
A fuse in gour home mag
• Replacethe fuse or reset the circuit breaker.
not work properly
be blown or the circuit
breaker tripped.
Cooktop controls
• Check to see the correct control is set for the surface
improperlg set.
unit you are using.
Tiny scratches or metal
Incorrect cleaning
• See the Cleaning the glass cooktop section.
marks (may appear as
methods being used.
cracks)or abrasions on
Cookware with rough
• Be sure cookware bottoms and cookware are clean
radiant cooktopglass
bottoms being used or
before use. Use cookware with smooth bottoms. Tiny
surface
coarse particles (salt
scratches are not removable but will become less
or sand) were between
visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware
• Marks from aluminum and copper pans as well as
or dark streaks on the
being used.
mineral deposits from water or food con be removed
cooktop
with the cleaning cream.
Hot surface on a model
• This is normal. The surface may appear discolored when it is
with a light-colored cooktop,
hot. This is tempora% and will disappear as the gloss cools.
Food spillovers not
• See the Cleaning the glass cooktop section.
cleaned before next use.
Incorrect cleaning
• Use recommended cleaning procedures.
methods being used.
Hot sugar mi_ures
Hot cooktop came into
• See the Glass surface
potential for permaent damage
or plastic melted
contact with these
section in the Cleaning the glass cooktop section.
to the surface
substances.
Pitting (or indentation)
Hot sugar mixture
• Call a qualified technician for replacement.
of the cooktop
spilled or plastic melted
on the cooktop.
Cooktop making an
Cooktop is locked.
• Check to be sure the Control Lock knob is turned
audible sound
to UNLOCK.
Frequent cgcling
Improper cookware
• Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Cooktop feels hot
Improper cookware
• The gloss cooktop surface may seem hotter than you
being used.
are used to. This is normal. Use pans which are absolutely flat.
Control knob will
Cooktop controls
• When the knob is in the OFF position, it must be pushed
not turn
improperlg set.
down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
Poor venting
Clogged filter.
• Clean filter per instructions.
House too airtight.
• Open a window slightly to provide fresh air source.
Wall cap obstructed.
• Remove blockage from exterior wall cap.
Wall cap damper door
• Check exterior wall cap damper door for free
stuck,
movement or obstruction.
Duct length exceeds
• Reduce number of elbows to simplify duct run.
28
recommended 100
equivalent foot maximum.
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