ZOSI C289 Manual De Instrucciones página 8

FAQs
1. Camera can not Turn on
If your camera doesn't turn on, please try the following solutions:
• Please plug the camera into another outlet to check whether it works.
• Please use another 12V power adapter to to check whether it works.
If the problem persists, please contact Zositech Support: https://sup-
port.zositech.com
2. WiFi Connection Fails during Initial Installation
If the camera cannot connect to WiFi, please follow the troubleshooting tips
listed below:
• Make sure you have entered the correct WiFi password.
• Move your camera close to the router to ensure a strong WiFi signal;
If the problem persists, please contact Zositech Support: https://sup-
port.zositech.com
3. Frequent Disconnection
• Please check whether the connected network works normally.
• When installing the camera, it is recommended not to be too far from the
router, or use it in a place with weak WiFi signal,
• Check whether the device version is the latest version. If not, please
update to the latest version;
If the problem persists, please contact Zositech Support: https://sup-
port.zositech.com
4. Does the camera support motion detection and image
capture?
It captures images automatically when people, cars, are detected or when
there is a change in detected images. Users can also manually capture
images using our ZOSI Smart APP.
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