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Troubleshooting
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you
continue to have problems, contact customer support at our Service Center.
DO NOT ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. This will completely
void the product warranty.
The shredder does not work at all.
1) Make sure the unit is plugged in and that the outlet is in good working order.
2) Overheating with extended use: In the event that the shredder has shred continuously
beyond the maximum running time and overheated, the unit will automatically shut off. If this
happens, switch the shredder off for 15 minutes or longer before resuming normal
operation.
3) If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder not
to operate properly.
4) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed
directly into the center area to activate the machine (especially applies to smaller pieces of
paper or credit cards).
The shredder runs in "Rev (Reverse)" mode but not in "Auto (On)" mode.
While in "Auto" mode, the motor will not start running until paper is inserted into the feed slot.
Set the unit to "Auto" and insert paper to shred. The sensor that activates the shredder in Auto
mode is located directly in the center of the slot. If the paper you are inserting is narrow, it may
not be activating the optical sensor. It is also possible that the feed slot has become blocked
with paper. Insert an index card or any rigid sheet of cardstock (old greeting card or folded
file folder), directly in the center of the feed slot, while applying force to help push the jammed
paper through. This will usually clear any paper blockage.
How to clear a paper jam in the shredder.
1) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up
and loosen the jammed paper. If required, you may need to tug and remove several sheets to
effectively clear the machine. When jammed paper is loosened or removed, switch back to the
Auto-On mode to continue shredding. Repeat steps if needed.
2) With stubborn situations where the reverse function does not help, you may loosen the
jammed paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling
oil into the feed slot where the paper is jammed. Let it soak for about 30 minutes to completely
saturate. Return the shredder back to Auto-On mode. If required, an index card or
a rigid sheet of cardstock (old greeting card or folded file folder) can be fed
into the shredder to help push the jammed paper through.
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