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Troubleshooting
The Problem:
The door will not
lock.
The handle is not
in the horizontal
position when the
safe is locked.
Cannot open door
after inputting the
combination or
electronic code.
The dial does
not turn.
Red indicator light
blinks three times
and there are
three beeps.
Red indicator light
blinks five times and
there are five beeps.
Red indicator light
blinks once and there
is one beep.
Red indicator light
is blinking.
Yellow indicator light
is on.
Why it is Happening:
1. Shipping screw is in place.
2. Confirm that there is no
obstruction in the door.
3. Bolted down incorrectly.
The clutch mechanism has
been engaged.
1. Safe doors equipped with
a water-resistant gasket may
initially be tight.
2. Key lock is in the locked
position. (select models only)
1. Shipping screw is still in place.
2. Locking bolts are not fully
extended.
An incorrect code has been
entered.
Keypad communication error.
Program button is pressed out of
sequence.
-or-
5 seconds has lapsed between
button entries.
An incorrect code has been
entered three times and system
has entered delay mode.
Battery power is low. -or- Battery
may be the wrong type.
13
The Solution:
1. Remove the screw on the back inside
of the door.
2. Remove all items and accessories
from inside the safe. If this resolves
the issue, re-set the accessories and
organize items to properly fit.
3. See pages 11 for proper bolt-down
instructions.
Rotate the handle up or down until it
clicks into the horizontal position.
1. Hold the handle up while inputting
the code or dialing the combination
and then pull down on the handle..
2. If your safe is equipped with a key
lock ensure that the key is in the
unlocked position. (select models only)
1. Remove the screw from the back of
the door.
2. Ensure the handle is in the
horizontal position.
Verify code and re-enter. If the
programmable code you are using
doesn't work then use the factory code.
If successful re-program your
programmable code.
Please call our Customer Service center.
Start over.
Wait two minutes and start over.
Replace with new alkaline batteries.
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