Troubleshooting Tips... Before you call for service
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Problem
Oven will not start
Control panel lighted, yet
oven will not start
"CONTROL LOCK IS ON"
appears on display
OVEN TOO HOT FOR
SENSOR COOKING—
USING ALTERNATE
METHOD appears on
display
Floor of the oven is warm
even when the oven has
not been used
Food browns on top muh
faster than on the bottom
Oven temperature
fluctuates during cooking
Vent fan comes on
automatically
SENSOR ERROR appears
on the display
49-7000158 Rev. 2
Possible Cause
A fuse in your home may be
blown or the circuit breaker
tripped.
Power surge.
Plug not fully inserted into wall
outlet.
Door not securely closed.
Door not securly closed.
Start/Pause button not pressed
after entering cooking selection.
Another selection entered
already in oven and Cancel/Off
button not pressed to cancel it.
Cooking time not entered after
pressing Cook Time.
Cancel/Off was pressed
accidentally.
Food weight not entered after
selecting Auto Defrost or Fast
Defrost.
Food type not entered after
pressing Auto Cook.
The control has been locked.
One of the sensor cooking
buttons was pressed when the
temperature inside the oven was
greater than 200°F.
Heat from the cooktop light may
make the floor get warm.
Rack has been placed in the
"high" position.
The cooking element cycles on
and off to maintain the oven
temperature at the desired
setting.
The vent fan automatically turns
on to protect the microwave if
it senses too much heat rising
from the cooktop below.
During Bake, Roast, or Fast
Bake (after preheating), the vent
fan will automatically come on
to cool the oven components.
Whren using a Sensor feature,
the door was opened before
steam could be detected.
Steam was not detected in a
maximum amount of time.
What To Do
Replace fuse or reset circuit breaker.
Unplug the microwave oven, then plug it back
in.
fully inserted into wall outlet.
Open the door and close securely.
Open the door and close securely.
Press Start/Pause.
Press Cancel/Off.
Make sure you have entered cooking time
after pressing Cook Time.
Reset cooking program and press Start/
Pause.
Make sure you have entered food weight after
selecting Auto Defrost or Fast Defrost.
Make sure you have entered a food type.
Press and hold Mute On/Off for about 3
seconds to unlock the control.
These features will not operate when the oven
is hot. The oven will automatically change
to cook by time (follow the directions in the
display) or once the oven is cool enough, the
sensor features will functions normally.
This is normal.
Always use the rock in its "low" position.
This is normal.
This is normal.
This is normal.
Do not open door until steam is sensed and
time is shown counting down on the display.
Use Cook Time to heat for more time.
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