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Troubleshooting
COMMON FAULTS AND SOLUTIONS
Check the information below for troubleshooting steps, it will save you time to resolve
issues that may happen with the unit.
The list includes most of the common cases, but not the results of defective unit, crafts
or materials in the unit.
If all troubleshooting steps have been exhausted and the issue is still occurring, please
feel free to reach out to Customer Service to get further assistance.
Problem
Dehumidifier does not
work.
Reason
The power cord is unplugged.
ls the Full Tank indicator blinking?
(The tank is full or in a wrong
position.)
ls the room temperature above
95°F (35°C) or below 41°F (5°C).
ls the room temperature between
41°F (5°C) and 68°F (20°C)?
The dehumidifier is in the
defrosting process.
ls the room humidity lower or
reaching the preset humidity level?
(When the room humidity has
reached the preset level, the
dehumidifier will enter Standby
Mode and the indicator on LCD will
flash.
This is to prevent the frequent start
of the machine. Does the machine
stop working just now?
17
Method
Make sure that the unit's plug
is inserted properly into the
power outlet.
Empty the water in the water
tank and then reposition the
tank.
This product does not apply
to over hot or cold
environment, the machine
will automatically enter the
protection mode. It is a
normal phenomenon.
When running under lower
ambient temperature, the
machine will automatically
defrost, which is a normal
phenomenon. it will restart
dehumidification again until
the defrosting process
finished.
It is normal the compressor
ceases while defrosting
process. Wait until the
process finished, it will restart
dehumidification again.
Please set the humidity 5%RH
lower than the room
humidity or set the humidity
to 30%RH.
Please wait for more than 3
minutes.
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