Troubleshooting
5. The video does not display properly in Full-Screen
Mode.
Try the following tips to improve the smoothness of video
playback:
a. Reduce the resolution of the display.
b. Use the adapter in Extended Mode.
c. Terminate any other CPU-intensive applications running on
the computer.
d. Some media players require DirectX hardware support to
correctly operate. Try a different media player that requires
less DirectX support.
e. Drag the media player to the add-on screen and close the
player. Restart the player and it should open on the add-on
monitor. Now try playing the media file again.
f. Reduce the hardware acceleration level of the primary
display (NOT the add-on monitor) to levels 1, 2 or 3, then
restart the media player. The hardware acceleration can
be found by right-clicking on the desktop and clicking
"Properties > Settings > Advanced > Troubleshoot."
g. The video playback may be unusual when the add-on
monitor is mirroring the primary display and there is
another extended screen connected to the computer. The
extended screen must be disabled before the content will
be cloned correctly to the add-on monitor.
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