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Fault
Product works with interruptions. Internal loose contact.
Heavy vibration, loud noise.
Poor cutting results.
16 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
placement with a successor model, if necessary). Re-
placed products or parts shall become our property.
Please note that our products were not designed for
commercial, trade or professional use.
A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial oper-
ations within the warranty period or has been subject-
ed to equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
Possible cause
On/off switch defective
Cutting device is dirty.
Motor defective.
Thread coil does not have enough
cutting thread.
Cutting device is dirty.
The battery power is too weak.
www.scheppach.com
Remedy
Please contact our service department.
Clean the cutting device.
Please contact our service department.
Extend the cutting thread / replace the thread
coil.
Clean the cutting device.
Charge the battery.
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or replace-
ment of the product does not result in an extension of
the warranty period, nor does this service initiate a
new warranty period for the product or for any in-
stalled spare parts. This also applies when using an
on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is ex-
changed or in the event of a refund. Partially or com-
pletely dismantled products cannot be accepted as a
warranty claim. In the event of an unjustified complaint
or if outside the warranty period, the purchaser shall
generally bear the transport costs and the transport
risk. Please report a warranty claim in advance to
the service centre (see below).
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