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Before you call for service...Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.ca. You may not need to call for service.
WATER
Small amount of water
remaining in dispenser
(Not all features are
on all models) at end
of cycle
Short spray and delay
after pushing the Start
button
Water level seems low
Low water flow
Water siphoning out
of washer
Too many suds
Water leaks
Water temperature
seems incorrect
20
Possible Causes
Normal dispenser
operation
Lid was opened and closed
between cycle selection
and start
This is normal
Water valve screens are
stopped up
Drain standpipe is too
low or hose too far into
standpipe
Soft water
Too much detergent
Type of detergent
Type of detergent
Using too much detergent
in washer
Fill hoses or drain hose is
improperly connected
Household drain clogged
Drain hose rubs on wall
Constant water pressure to
fill hoses at water source
Cooler water temperatures
provide improved energy
efficiency
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
Cool/Cold Water when
selecting Hot
House water heater is not
set properly
What To Do
It is normal for a small amount of water to remain in dispenser after the
cycle.
This is normal. See START-UP SEQUENCE in the Safety Instructions
section.
Water may not cover the top level of the clothes. This is normal for this
high efficiency washer.
Turn off the water source and remove the water connection hoses from
the upper back of the washer and the water faucets. Clean both the
hose screens (if so equipped) and the screens in the machine using a
brush or a toothpick. Reconnect the hoses and turn the water back on.
Check to ensure there are no leaks at the connections.
The drain hose must exceed 32" height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See the
Installation Instructions.
Try less detergent.
Measure your detergent carefully. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Switch to High Efficiency detergent such as
Switch to High Efficiency detergent such as
Use less detergent. Use less soap if you have soft water, a smaller load
or a lightly soiled load.
Make sure hose connections are tight at faucets and rubber washers
are installed. Make sure end of drain hose is correctly inserted in and
secured to drain facility.
Check household plumbing. You may need to call a plumber.
Make sure drain hose does not make contact with the wall. May cause
excessive wear on the hose.
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every 5 years.
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses are
connected to correct faucets. NOTE: Water valves are marked "H" and "C".
Turn off the water source and remove the water connection hoses from
the upper back of the washer and the water faucets. Clean both the
hose screens (if so equipped) and the screens in the machine using a
brush or a toothpick. Reconnect the hoses and turn the water back on.
Check to ensure there are no leaks at the connections.
This is normal. The washer senses water temperature (Not all features
are on all models) and optimizes for best results. Cold water is added
periodically when hot is selected.
Make sure house water heater is delivering water at 120°F–140°F
(48°C–60°C).
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