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. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but
they may also be the result of defective components. We
have included a brief troubleshooting guide below which
may help to solve any problems. If these measures don't
solve the problem, we'll be more than pleased to help you
further. Just call us!
There is no picture and no sound.
•
Check if the mains cable is inserted in the socket
properly.
Check if the signal reception is set to TV.
•
There is no AV picture.
•
Check to ensure that the contrast and brightness
settings are correct.
•
Check to ensure that all external devices have been
connected properly.
•
Check to ensure that you have selected the correct
AV source.
There is no sound.
•
Ensure that the volume has not been set to the min-
imum level.
•
Ensure the mute setting is not active. Do this by
pressing the button with the crossed out loud-
speaker symbol on the top left of the remote con-
trol.
•
Check whether headphones are connected.
There is no picture and no sound. I can hear noise,
though.
•
The reception might be poor. Check if the antenna
is connected properly.
The picture is not clear.
•
The reception might be poor.
•
Check if the antenna is connected properly.
The picture is too bright or too dark.
•
Check the contrast and brightness settings.
The picture is not sharp.
•
The reception might be poor.
•
Check if the antenna is connected properly.
•
Check the sharpness and noise reduction settings in
the PICTURE menu.
There is a double/triple picture.
•
Check if the antenna is aligned properly.
•
Waves might be reflected off buildings or hills.
The picture is pixelated.
•
There might be interference from cars, trains, power
lines, neon lights etc.
•
There might be interference between the antenna
and power cables. Position the cables further apart.
32
There are stripes on the screen or the colours are
faded.
•
Is there interference from another device?
•
Transmission antennae on radio stations, ham radi-
os and portable phones can also cause interference.
•
Operate the device as far away as possible from the
device that might be causing the interference.
The control panel on the device does not work.
•
The child lock might be on.
The remote control is not working.
•
Check if the batteries are fully charged and have
been inserted the right way round.
•
Ensure the sensor field is not exposed to strong
light.
TV switches off.
•
Check whether the automatic TV switch-off func-
tion is activated under TIMER SETTINGS
In many cases, it is sensible to reset to the fac-
tory settings with subsequent reinstallation.
.. Do you need more help?
If the suggestions in the previous sections did not solve
your problem, please contact us. To make it easier for us to
help you, please have the following information to hand:
•
What external devices are connected?
•
What messages appear on the screen?
•
When operating the device, at which step did the
problem occur?
•
If you have a PC connected to the device:
– How is your computer configured?
– What software were you using when the problem
occurred?
•
What steps have you already taken to try and rectify
the problem?
•
Please provide us with your customer number if you
have one.
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