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Idiomas disponibles
Idiomas disponibles
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty
claims must be made immediately after becoming
aware of them. The assertion of warranty claims af-
ter expiry of the warranty period is excluded. The
repair or replacement of the product does not result
in an extension of the warranty period, nor does this
service initiate a new warranty period for the prod-
uct or for any installed spare parts. This also applies
when using an on-site service. The product con-
cerned is to be cleaned and returned to the service
centre together with a copy of the purchase receipt,
which must include the date of purchase and the
product designation. If a product is sent in incom-
plete without the complete scope of delivery, the
missing accessories will be charged / deducted in
value if the product is exchanged or in the event of
a refund. Partially or completely dismantled
products cannot be accepted as a warranty claim.
In the event of an unjustified complaint or if outside
the warranty period, the purchaser shall generally
bear the transport costs and the transport risk.
Please report a warranty claim in advance to the
service centre (see below). It is generally agreed
upon that the defective product will be returned to
the service address given below with a brief de-
scription of the fault by organised return or, in the
case of repair outside the warranty period, with suf-
ficient postage, taking the appropriate packaging
and shipping guidelines into account. Please note
that your product (depending on the model) will
be free of all operating materials when returned
for safety reasons. The product sent to our service
centre must be packaged in such a way that dam-
age to the product under complaint is avoided
during transport. After successful repair / replace-
ment, we will send the product back to you free of
charge. If products cannot be repaired or replaced,
a sum up to the purchase price of the defective
product may be refunded at our own discretion, tak-
ing into account any deduction for wear and tear.
These warranties are only for the benefit of the orig-
inal private purchaser and cannot be assigned or
transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
28 | GB
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our homep-
age: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/
or installed batteries / rechargeable batteries as well
as b) all model-dependent wear parts (i.e. belts,
saw blades, tool attachments, grinding discs, filters,
carbon brushes etc., see operating manual). The
warranty does not cover batteries or rechargeable
batteries that are deeply discharged or those with
damaged housing or battery terminals.
9. Cost estimate - Products that are not covered or
no longer covered by the warranty will be repaired
at extra cost. Upon request to our service centre,
you can send in the defective products for a cost
estimate and, if necessary, give the service centre
approval for the repair in writing (by post, e-mail).
No further processing will take place without ap-
proval for the repair.
10. Claims other than those mentioned above cannot
be asserted.
The warranty conditions only apply in the current ver-
sion at the time of the complaint and, if necessary, can
be found on our homepage (www.scheppach.com).
In case of translations, the German version is decisive.
Scheppach GmbH ·
Günzburger Str. 69 ·
89335 Ichenhausen (Germany)
Tel: +800 4002 4002 ·
E-Mail: customerservice.GB@scheppach.com ·
Internet: https://www.scheppach.com
We reserve the right to make changes to the warranty
conditions at any time without prior notice.
www.scheppach.com
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